De Dataloog podcast interviewed me at the Google Cloud Summit 2019 in Amsterdam RAI. Here’s the full podcast; an interview about Google Assistant, Dialogflow, Contact Center AI and AutoML.
A few weeks ago I recorded a (Dutch) video/webinar together with Allianz for the insurance world (insurers and advisors), to explain what Conversational could do for your organization. A talk about chatbots, Google Assistant & bots in the contact center.
I joined the keynote session at the Google Cloud Summit 2019, where I presented AutoML Tables, for 3000+ in Amsterdam. In this demo, I showcase how developers can create custom machine learning models, based on structured historial data in BigQuery. “Predicting the Waiting Time at the Airport”.
Together with Matt & Christiaan I spoke at GOTO Conference. We presented the Google Tulip, April Fools case. The code that I wrote; is actually available online: https://github.com/GoogleCloudPlatform/tulip - for real!
At the Google Cloud Summit event in Paris, I presented the Video Intelligence API for 3000+ IT professionals:
I recently spoke at the Schiphol Developers Group about Machine Learning and Auto ML.
At the Google Cloud Next event in London, I presented my customer care solution during the demo derby!
I’ve presented in Eindhoven during Digital Wednesday about Dialogflow and Google Assistant:
What I like most about Dialogflow, (the tool to create Chatbots and Smart Assistants / Google Assistant apps), is that you can maintain your conversations within the Dialogflow UI. Many users write their complete FAQ content in intents and responses. You no longer need a developer to tweak your conversations or deploy your agent which makes it very scalable for large organizations. It’s also possible to load data from external systems. In that case, you are hosting parts of the conversation elsewhere. You could store these parts in language files or databases. Some organizations prefer to write the full conversation in the Dialogflow UI. That way your copywriters can maintain the full conversation.
It’s good to know that it is possible to use templates and conditionals within the Dialogflow UI. The trick here, is to make use of the custom payload response setting, which you can find in the Intent > Responses section.