At the Google Cloud Next event in London, I presented my customer care solution during the demo derby!
I’ve presented in Eindhoven during Digital Wednesday about Dialogflow and Google Assistant:
What I like most about Dialogflow, (the tool to create Chatbots and Smart Assistants / Google Assistant apps), is that you can maintain your conversations within the Dialogflow UI. Many users write their complete FAQ content in intents and responses. You no longer need a developer to tweak your conversations or deploy your agent which makes it very scalable for large organizations. It’s also possible to load data from external systems. In that case, you are hosting parts of the conversation elsewhere. You could store these parts in language files or databases. Some organizations prefer to write the full conversation in the Dialogflow UI. That way your copywriters can maintain the full conversation.
It’s good to know that it is possible to use templates and conditionals within the Dialogflow UI. The trick here, is to make use of the custom payload response setting, which you can find in the Intent > Responses section.
Let’s have a look into how you can create custom dynamic Welcome messages for your Google Assistant with Dialogflow and Actions on Google.
When building Google Assistant apps (actions) with Dialogflow, you likely will have to write some logics. The most common way in developing this logics layer is by using a webhook and a Cloud Function. The webhook requires a URL. So technically you can use any web server and program language you like, Cloud Functions are just easy.
On the 17th of October, I run a global webinar for Google, about custom conversations and chatbots. This was really exiting as we recorded this together with a full professional film crew!(https://cloudplatformonline.com/onair-emea.html) Enjoy!
During Google Cloud Next in Amsterdam, I spoke for the Leader Circle (c-level discussions for Dutch companies) about chatbots, and smart conversation agents. A talk about Google Home, and how you can create custom agents with Dialogflow.